The reviewing process is complex, with no accountability, unfair and relies too much on a single persons (stubborn and biased) opinion. The appeal system is worthless too.
If you upset the reviewer by not simply accepting a ruling, your caches are not going to get published!!
If you ask for them to re consider, they archive your cache so they don’t have to talk with you. Very rude, as you quite rightly point out, seeing as it is my cache and not the reviewers. I too have experienced arrogance and rudeness from the reviewers, but I simply can’t see anything changing.
It’s a very sad state of affairs, but I would imagine that the majority of geocachers are finders rather than placers and would not have had experience of this. Walking for hours to place a cache on Dartmoor is a lot different to driving to place an urban cache.
The state of some caches I’ve found is ridiculous, and yet these still get published!!